When an update for the IHG is released you will notice the text for it being downloaded in the lower left corner 'status notes' and the HM3 - Apps - Ignition Hand Grabber app - 'Status' header will be updated to a new version number 1.0.19 or higher.Īlso, the HUD does not show up in any circumstance: multitableing, playing a single table, being seated at an empty table and then being transferred to a table. The Ignition Hand Grabber (IHG) app can be updated without an HM3 update in most cases, and is updated when HM3 is restarted. I am also unable to link customers to those IGN-XXX developer tickets to be notified when each is resolved unfortunately. I will try and update this thread when I am sure the update is ready for release, or has been released. The developers are working to fix these issues but before the fixes are released to customers there will be an internal private build that myself and some other testers use to check those fixes. We do not give estimates until it has been confirmed as implemented/resolved by our testers and the release is imminent.
Is there anyway to know about how long it may be until an update is given? And, how will I know if there is an update? Will I have to manually download it or will it automatically update?I do not have an estimate for when this issue will be resolved.
I mainly wanted to know if it was a problem on my part as I just downloaded the program and I'm not very familiar with setting up software. It is configured in the Tools - Settings - Import menu.
The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. * All original hands that are auto-imported get moved to an archive for performance reasons. Close HM3 and exit the HM3 Server then save a copy of the original Hand history for the table/session with the issue and zip/attach those also.* We need the grabbed and exported versions of these hands to compare with the logs to look for name mismatches. Select all the hands for this session in the 'Sessions' report with the Ctrl+A keys then right-click - 'Export' those hands and zip/attach them as well. Here is a direct link to your My Tickets page. Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - visible in the screen shot.ī) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem. Once the HM3 HUD/Server is fully running you can then start the Ignition client.Ī) Take a screenshot of the table/desktop before and after the problems. If that doesn't happen then you can start it via the HM3 - File - 'Start Auto Import' option. You will know it has started when the 'Start HUD' button switches to say 'Stop HUD'. Start HM3 and wait for the HM3 server to start.
Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client tables. If you want to send us some logs, screenshots and hands from a session where this happens, the next time it happens, I can forward them to the IHG developers in hopes that it may help them find a fix sooner. IGN-220: No Hud after Ignition disconnection We also have one other semi-related issue that you could be affected by: The HUD always works fine for me on multiple cash tables as long as the Ignition client does not seat me at an empty table and move me to a new table. I personally have been trying to duplicate 3 of these issues on cash tables for weeks and the only one I could reproduce was the IGN-212 issue. Hopefully once one or all of these issues get a fix checked in and released things will improve improve for you. They are all linked together under a developer 'epic' ticket to keep track of all these related issues: IGN-213: Hud - Report of Hud not appearing on some tables (T#475243) IGN-210: HUD missing on some cash tables (when multitabling)
IGN-212: No Hud after table moves before playing (T#523104) IGN-204: MTT - Hud stopped updating mid tournament for user We have 4 open related issues with our developers for these types of issues that they are working on.
Unfortunately there is not much I can suggest at this point other than to wait for the next Ignition Hand Grabber (IHG) app update to version 1.0.19 or higher that our developers working on. Did any of the tables start empty with just you seated, then you got moved to another table? We have a number of known issues with IGN right now that the developers are working on.